Product Trio

FOAMING SOAP RECALL

March 18, 2014

Kiss My Face LLC
144 Main Street
Gardiner, NY 12525

Dear Kiss My Face Customers:

This is to notify you of a voluntary product recall involving the following  Kiss My Face Foaming Soaps:

Product Name UPC Code Lot #s
Foaming Soap Grapefruit Bergamot 8.75 oz 028367833093 K102512, K020513, K032113, K050913, K100213, K011414
Foaming Soap Lemon Ginger 8.75 oz 028367834731 K110112, K031913, K031813, K071513, K011314
Foaming Soap Lavender & Chamomile 8.75 oz 028367833086 K110212, K032013, K050613, K081513, K092513
Foaming Soap Grapefruit Bergamot 17.5 oz 028367834793 K122012, K011613, K032213, K041613, K051013, K091613, K100113
Foaming Soap Lemon Ginger 17.5 oz 028367834779 K122112, K011713, K031913, K071613, K081613, K012114
Foaming Soap Lavender & Chamomile 17.5 oz 028367834786 K031913, K051613, K092613
Kids Orange Foaming Hand Wash 028367835912 K121112, K032513, K050813, K011514, K021014

First production dates for each: Foaming Hand Soaps (3 items) - 10/25/12; Foaming Hand Soap Refill (3 items) – 12/11/12; Kids Foaming Hand Soap (1 item) - 12/11/12


This voluntary recall has been initiated due to microbial contamination on some of these production batches (lots).  The re-tested products were found to be contaminated with low concentrations of Pseudomonas aeruginosa/ fluorescens.  While a health hazard is unlikely, we are taking this recall action because Pseudomonas can cause serious illness in immune compromised individuals.  We are initiating this voluntary recall of the listed products in an abundance of caution. As these foaming soaps are intended for use on the skin, possible health risks for Pseudomonas skin infection would be accompanied by a rash or skin irritation that may have an exudate (pus). More serious infections may occur in immuno-compromised persons. People experiencing symptoms should seek medical attention. There have been no reports of illness or adverse effects from any users of the products.

We begain shipping this product on November 5, 2012.

Consumers are warned not to use the product even if it does not look or smell spoiled.

Since these products are all manufactured in a similar manner, we are being extra cautious and taking the same voluntary recall actions on ALL the above products.

LOT CODE LOCATION:

Kids Foaming Hand Soap – lot code printed on upper back panel.

Foaming Hand Soap & Foaming Refill – lot code printed on lower back panel.

We are separately emailing anyone who purchased this product within the last 12 months from kissmyface.com website. If you purchased one of the lots that is being recalled, please return the product to the original point of purchase for reimbursement or contact Kiss My Face directly by calling a Customer Service Team member at (845) 360-2060 or via email at customerservice@kissmyface.com, ***Monday - Friday, 9 AM to 5 PM EST***. To receive a refund, return the empty container to us. It is safe to dispose of the contents in the sink.

We apologize for any inconvenience.

This recall is being made with the knowledge of the Food and Drug Administration.

Steve Michaelson, CEO

 

PRODUCT RECALL QUESTIONS:

Which products are being voluntarily recalled?

See answer.

Only select lots of KISS MY FACE Foaming Soaps are being voluntarily recalled. See full product list and lot codes on our website.

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I used some of this product. Should I be concerned?

See answer.

There have been no reports of illness or adverse effects from any users of the products. While a health hazard is unlikely, we are taking this voluntary recall action because Pseudomonas can cause serious illness in immune compromised individuals. Consumers are warned not to use the product even if it does not look or smell spoiled. As these Foaming Soaps are intended for use on the skin, possible health risks for a Pseudomonas skin infection would be accompanied by a rash or skin irritation that may have an exudate (pus). More serious infections may occur in immune-compromised persons. People experiencing symptoms should seek medical attention.

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What does the Toxicological Report Say?

See answer.

The toxicological report tells us that retested sample products were found to be contaminated with low concentrations of Pseudomonas aeruginosa/fluorescens, which is a possible opportunistic pathogen. While a health hazard is unlikely, we are taking this recall action because Pseudomonas can cause serious illness in immune compromised individuals. Consumers are warned not to use the product even if it does not look or smell spoiled.

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What are the details of the proactive voluntary recall?

See answer.

We at Kiss My Face® produce safe, naturally effective, cruelty-free products. These products do not meet these standards.Therefore, we are voluntarily recalling these items because certain lots have evidence of microbial contamination. Not all the lots listed are contaminated. However, these products are all manufactured in a similar manner, we are being extra cautious and taking the same voluntary recall actions on ALL the mentioned products. The recalled lots passed all pre-distribution testing, and were free from microbial contamination. But, during a post-production check, low concentrations of microbial contamination was identified in select lots, which is why we are initiating this voluntary recall of these lots. There have been no reports of illness or adverse effects from any users of the products. This voluntary recall exemplifies who we are – even though it wasn’t required, we feel this voluntary recall is the right thing to do.

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Are any other Kiss My Face® products affected?

See answer.

No. Kiss My Face is committed to producing safe, naturally effective, cruelty free products, safe for humans and safe for the environment. We continue to develop pure and natural products that feed your body and soul, and have been doing so for over 30 years.

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What do I do with the recalled product?

See answer.

If you have purchased one of the lots that is being recalled, please return it to the original point of purchase for reimbursement or contact Kiss My Face® directly at customerservice@kissmyface.com or 845-360-2060 for full reimbursement, including postage. To receive a refund, return the empty container to us. It's safe to dispose of the contents in the sink.

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What is Kiss My Face® going to do with the recalled or contaminated product?

See answer.

Kiss My Face® will ensure the substandard product is properly destroyed and discarded.

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How should I dispose of the product?

See answer.

We ask that you return the product to the place you purchased or to Kiss My Face, 144 Main Street, Gardiner, NY 12525 for full reimbursement. Please return the empty container to us. It is safe to dispose of the contents in the sink. Contact us at customerservice@kissmyface.com or 845-360-2060 with any questions.

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Do I need to return the product for reimbursement, or can I just throw it away?

See answer.

You need to return the empty container for the full refund. We will pay for your shipping it back to Kiss My Face, 144 Main Street, Gardiner, NY 12525.

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HEALTH-RELATED QUESTIONS:

Is there a serious or minor health risk to me, or my child? Should I be worried?

See answer.

There have been no reports of illness or adverse effects from any users of the products. While a health hazard is unlikely, we are taking this recall action because Pseudomonas can cause serious illness in immune compromised individuals. Consumers are warned not to use the product even if it does not look or smell spoiled. As these Foaming Soaps are intended for use on the skin, possible health risks for a Pseudomonas skin infection would be accompanied by a rash or skin irritation that may have an exudate (pus). More serious infections may occur in immune-compromised persons. People experiencing symptoms should seek medical attention.

Hide this answer.

What might be the possible symptoms or reactions caused by the recalled products?

See answer.

As these Foaming Soaps are intended for use on the skin, a Pseudomonas skin infection would be accompanied by a rash or skin irritation that may have an exudate (pus). More serious infections may occur in immune-compromised persons. People experiencing symptoms should seek medical attention.

Hide this answer.

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